Refund policy
Return Policy
Introduction
This Return Policy describes the terms and conditions under which customers may return products purchased from twocreative.shop. Our goal is to provide a transparent and fair process that ensures a positive shopping experience for our customers.
By placing an order through our website, you agree to the terms outlined in this policy.
Return Window
Customers may request a return within 30 calendar days from the date the order is delivered.
Return requests submitted after this period may not be eligible for a refund or replacement.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
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The item must be unused and in the same condition in which it was received
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The item must be returned in its original packaging
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All tags, accessories, manuals, and included items must be present
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A proof of purchase or order number must be provided
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
Certain items cannot be returned due to their nature, including but not limited to:
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Digital or downloadable products
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Custom-made or personalized items
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Perishable goods
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Items with limited shelf life
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Products that cannot be returned for health, hygiene, or safety reasons after opening
These items are final sale unless defective or damaged upon arrival.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
To process a replacement or refund request, you may be asked to provide:
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Clear photos or videos showing the defect or damage
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Your order number
Once verified, we will arrange a replacement, refund, or alternative solution at no additional cost to the customer.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
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The item arrived damaged
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The item is defective
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The wrong item was sent
In those cases, we will cover the cost of return shipping or provide an appropriate solution.
Shipping fees paid on the original order are non-refundable, unless the return is due to our error.
How to Start a Return
To initiate a return request:
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Contact our support team at info@twocreative.shop
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Include your order number
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Specify the product you want to return
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Provide the reason for the return
Our support team will review your request and provide return instructions and the return address if applicable.
Items returned without prior authorization may not be accepted.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved:
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The refund will be issued to the original payment method
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Refunds are typically processed within 5–10 business days after inspection
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Processing time may vary depending on your payment provider or bank
Exchanges
If you wish to exchange an item, please contact our support team. Exchanges are subject to product availability.
In some cases, the fastest way to receive a replacement is to return the original item and place a new order.
Orders Purchased Through Third Parties
This return policy applies only to purchases made directly through twocreative.shop.
If a product was purchased through a third-party retailer or marketplace, the return policy of that seller will apply.
Policy Updates
We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.
Contact Information
If you have any questions regarding returns or refunds, please contact us:
Email: info@twocreative.shop
Phone: +1 971-339-0769
