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Introduction

This returns policy (‘Policy’) describes the terms and conditions under which you (‘Customer’) may return products purchased from our online shop twocreative.shop. Our returns policy is based on the principles of fairness and transparency, and aims to provide you with a satisfactory shopping experience.

Return Deadline

The Customer has the right to return the products purchased in the Shop within 30 calendar days from the date of delivery of the product.

Non-Returnable Products

Some products cannot be returned due to their nature, for example:

Downloadable or digital products.
Personalised or custom-made products.
Perishable products or products with a limited shelf life.
Products that cannot be returned for hygiene or health reasons.

Return Conditions

In order to return a product, the Customer must comply with the following conditions:

The product must be in its original packaging, unused, undamaged and with all labels intact.
The Customer must present the original purchase receipt.
The Customer must return the product in the same condition in which it was received.

Return Costs

Return shipping costs will be borne by the Customer, unless the product is defective or has been sent in error.

Return Process

To initiate a return process, the Customer must follow these steps:

Contact our customer service department via info@twocreative.shop.
Indicate the order number, the product to be returned and the reason for the return.
Our customer service team will provide instructions on how to return the product.

Refund

Once we receive the returned product and check that it complies with the return conditions, we will proceed to reimburse the amount of the purchase to the Customer within a maximum period of 30 calendar days. The refund will be made in the same payment method used for the original purchase. 

Replacements:

If a product is delivered damaged or defective, you must send us a high quality image or video of the damage or defect for a replacement to be issued.

Exceptions

Our return policy does not apply to products purchased in physical shops or through authorised dealers. In these cases, the return policy of the relevant retailer will apply.

Modifications

We reserve the right to modify this Policy at any time. Amendments will be posted in our Shop and will become effective upon posting.

Frequently Asked Questions

What happens if the product is defective or damaged?

If the product is defective or damaged, you may return it in accordance with our returns policy. In this case, you will not be charged return shipping costs. 

How can I contact you?

You can contact us via 

info@twocreative.shop
+1 971-339-0769

Conclusion

We hope that this returns policy is clear and transparent. If you have any questions, please do not hesitate to contact us.